Do you organise packaging or despatch of goods?

Smart Send does not provide a packaging service or provide packaging material/supplies.  The sender must package the goods appropriately prior to a booking being completed on our site. 

Smart Send has developed an extensive list of common items sent by our customers.  Please check the Packaging Guide on our site at  https://www.smartsend.com.au/describegoods.cfm for the correct packaging method and whether we can transport your particular item.  If your goods are not listed please click on Submit a Ticket via the link at the top of this page to receive a customised response from one of our staff.

We will definitely not carry the following: 

• Furniture, bedding
• Unpackaged goods
• Used 'White goods' (washing machines, dryers, refrigerators, etc).  We will accept these items if they are new and packaged in their original packaging and box.
• Foodstuffs (requiring refrigeration or unpacked/unsealed)
• Liquids
• Dangerous Goods (of any class) - e.g. flammable, aerosol cans, hazardous, toxic
• Engines/gearboxes/etc, with oil or fuel still inside
• Pets, livestock
• Large goods that cannot be packaged into a sturdy box or crate
• Items over 4 metres in length
• Items over 1 tonne in deadweight
• Jewellery, coins, valuable documents
• Artwork/sculptures/Paintings
• Cars/Motorbikes/Boats
• Glass items/mirrors/porcelain