Smart Send prefers senders to make bookings to streamline the entire bookings process.  If you are the receiver, you can still make the booking but it is your responsibility to ensure the following:

• You must forward the PDF consignment-label (you will receive a copy via email shortly after completing a booking on our site) via email to the sender of the goods so they can print the label and stick it to the goods ready for pickup. The driver will refuse to pickup the goods otherwise.
• You must inform the sender of the pickup date and time window nominated by you in the booking. If we attempt pickup from the sender and cannot collect the goods, you will incur an additional $25 Futile Booking Fee which must be paid prior to Smart Send rescheduling another pickup.